Terms of service -- Catena

This page is a draft pending legal review. Talk to us directly for the binding terms in your engagement letter.

Service scope

Your subscription components -- server and apps -- define what is included, with hands-on support billed hourly as used. See the pricing section for the public model. Changes to scope (adding or removing apps) are agreed in writing.

Pricing and billing

The managed subscription (server + apps) carries a 6-month minimum commitment, billed monthly. Hands-on support is billed at the published rate in 15-minute increments, as used. Card processing via Stripe.

Data ownership

All client data, infrastructure, and credentials belong to the client. Our role is service provider only. You can export and migrate at any time; the engagement letter documents the handover process.

Limitation of liability

Liability is capped at amounts proportionate to the most recent monthly retainer; the binding limits are set out in your engagement letter.

Service levels

Target uptime, response times, and recovery objectives for restore drills are set out in your engagement letter and reviewed at the quarterly check-in.

Acceptable use

No illegal content, no unsolicited bulk email (spam), no malware distribution, no resale of the suite as-a-service to third parties without prior agreement. Standard internet-services posture.

Termination

Either party may terminate per the engagement letter. On termination, we hand over the suite and the client's S3 export; data retained on Catena-owned systems is purged within 30 days.

Per-service terms

Each upstream app in the suite carries its own license and acceptable-use policy (Nextcloud GPL, Rocket.Chat MIT, OnlyOffice AGPL, etc.). Each upstream's official terms are linked from that app's documentation.

Governing law

Quebec, Canada. Disputes go to the courts of the judicial district of Montreal.